BPO SUPPORT

Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. The services can include payroll, accounting, telemarketing, data recording, social media marketing, customer support, and more. BPO usually fills supplementary — as opposed to core — business functions, with services that could be either technical or nontechnical. BPOs are used to help companies with a variety of tasks. Organizations engage in business process outsourcing because they expect to benefit from the arrangement.

Services That a BPO Support can provide

• Order entry
• Order tracking
• New business acquisition sales
• Win back sales
• Return order processing
• Claims order processing
• Customer satisfaction surveys
• Post sale customer follow-up
• Qualifying sales leads
• Qualifying survey leads
• Collection services
• Accounts payables/receivables
• Travel reimbursement verification
• Social media monitoring and management
• Reputation monitoring
• Market research